Privacy and Cookie Policy

Privacy and Cookie Policy

Trusted by the Trade for over 40 Years.

At we are committed to ensuring that your privacy is protected, when placing an order online, we only gather the information that is required to make this a great shopping experience. We are committed that your privacy is protected.

If you have any questions, please contact us.

Email Address:

Tel: 01539 727000

Our Address:

Trade Door Handles, (T.H Wiggans Ironmongery Ltd), Unit 10 Lake District Business Park, Mint Bridge Road, Kendal, Cumbria, LA9 6NH.

Company Ref:

VAT Reg No.

This policy will explain what information we store of your personal details, how we process, collect, manage and store those details. If you do not wish to provide this information we may not be able to complete our sale with you.

The information we hold

- Your contact names
- Company address (if added)
- Billing and delivery address
- Contact numbers
- Contact e-mail address
- History of purchase
- Invoice information
- We may hold information on the type of device you have used to access our website, your IP address, web browser
- We may hold data on how you responded to UK marketing campaigns and what links you may have followed to find our site.
- We will hold information about our transactions for accounts

What we do with the information

- We use this information to ensure we offer the best service.
- Contact you with any queries and issues you may have
- Take payment from you or to refund your account
- E-mail marketing with you
- Online advertising with you

Sharing your DATA

- Our chosen carrier partner will require your Name, Address and contact details to arrange the delivery.
- WorldPay is our payment authorisation provider which is a third-party company. This application is to process your card details on a separate encrypted secure website that we don’t have access to. Data is stored against all transactions through Worldpay. Card details are not stored. For more information please see Worldpay's privacy details.
- We will not sell your data to 3rd parties

Keeping you informed about our products and services

If you have opted to receive marketing information, we may contact you via post, e-mail or other social media. If you ask us not to we will not send you marketing messages. You can opt-out of receiving marketing messages from us at any time. Please contact us by e-mail


We are committed to ensuring your information is secure. In order to prevent unauthorised access, we have put in place robust physical, electronic and managerial procedures to safeguard the information we collect.

We use industry-leading secure server technology that implements Secure Socket Layering (SSL) to protect your details which is the industry standard for encryption and enables millions of secure online transactions.

We cannot access the payment details you provide. We use Worldpay as a 3rd party secure payment gateway, which means we never have access to your payment details.

Links from our Site

Our website does contain links to other websites

Please note that we only have control of our own site If you provide information to another website, we are not responsible for its privacy

GDPR Compliance

All information’s that we collect will be dealt securely in accordance with the General Data Protection Regulations (EU 2016/679) and is for the purpose of the administration of the sale and marketing of goods by (T.H Wiggans Ironmongery Ltd)

- Consent – The individual has given (T.H Wiggans Ironmongery Ltd) consent to process their personal data.
- Contract – The processing is necessary for a contract that (T.H Wiggans Ironmongery Ltd) has with the individual.
- Protection – It is (T.H Wiggans Ironmongery Ltd) legal obligation to protect the individual’s data

What rights do you have on your data?

- You can request to receive an exported file of the data we hold about you
- You can request that we erase any personal data that we hold (this doesn’t include any data we are obliged to keep for administrative, legal or security purposes)

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name Cookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.
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