Shipping & Delivery
At Trade Door Handles we stock a large range of our most popular products but with over 20,000 items on our site its impossible for us to stock everything. We are busy during the week taking orders on-line, on the phone and our busy trade counter. We order from our suppliers daily and have a quick turnaround for non-stocked products from most of the manufactures listed on our site.
- If we have in stock all the items you ordered, we will dispatch either the same day or following day depending upon the time of order.
- If we must order the items in for you from our suppliers, we aim to dispatch usually between 2-3 days (on the product page it will give you an idea of the lead-time)
- If your order contains multiple products, we will despatch all the items at the same time, the dispatch date will be determined by the item with the longest delivery date.
- Orders are dispatched on weekdays (excluding bank holidays) any orders placed over the weekend will be processed at the start of the following week.
- Once you have placed the order you will get an e-mail confirmation listing the items you have ordered including your delivery address and any other special delivery requirements.
- When we are ready to dispatch your order, you will receive another e-mail informing you that your parcel is on its way with tracking information.
- If there is a problem with your order we will contact you as soon as possible but this could be due to items been unavailable from the manufacture, if this happens we will try our best to advise you of an alternative or if you are not happy we can cancel the item and refund you the value owed.
If you require any products urgently please contact us and we will see what options are available, some of our manufactures do offer a direct next delivery service but this may incur extra delivery costs.
Once you’ve clicked through to Secure Checkout, you can enter your delivery address and choose a shipping method. Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.
At this moment in time, we are only delivering parcels to the UK Mainland and Scottish Highlands.
- Orders over £85.00 will be sent FREE to UK Mainland (except Scottish Highlands which is charged at £15 per order)
- Orders below £85.00 we charge £8.50 for delivery (except Scottish Highlands which is charged at £15 per order)
APC offers a tracking service called APC PinPoint to view the progress of the parcel's journey. Simply go to the APC Overnight website and enter your consignment number and delivery postcode into the website (we will e-mail you this information when the order has been dispatched)
Click to view the PinPoint map that will display the delivery driver’s current stop, and how close the driver is to your delivery destination.